Terms of service

1. Who we are

This website is operated by ELAINE LIMITED LLC, trading as Elaine Wear. We are a limited liability company formed in Delaware, United States.

Our address is: 3422 Old Capitol Trl Ste 700, 19808 Wilmington, United States.
Employer Identification Number (EIN): 43-2494837.
Email: info@elainewear.com.
Phone: +1 (864) 932-3468.
Our customer support hours are Monday through Friday from 9:00 to 17:00.

2. Scope

These Terms of Service apply to all orders placed by consumers on our website, elainewear.com, for delivery to Canada.

3. Prices and payment

All prices on our website are displayed in Canadian dollars (CAD). Applicable taxes (such as GST, HST, and PST) and any relevant fees are displayed during the checkout process before you complete your purchase. When a parcel crosses the border, any applicable import duties, taxes, and customs clearance fees are the responsibility of the customer.

We accept payment by credit card. Payment is processed and charged at the time your order is placed.

4. Orders and the contract

When you place an order on our website, you make an offer to purchase the selected items. A binding contract is formed once we accept your order and send you an order confirmation by email.

5. Delivery

We ship to addresses in Canada. Standard shipping is free for all orders.

Orders placed before 11:00 PM Eastern Time on a business day are processed starting that day. Our order processing and handling time is 1 to 4 business days. Shipping transit time is 4 to 6 business days. Total estimated delivery time is between 5 and 10 business days.

6. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition and packaging, and accompanied by proof of purchase such as your order confirmation or receipt. Custom or made-to-order items and items marked as Final Sale cannot be returned.

Return shipping costs are paid by the customer. For full details on the return procedure, inspection, and refunds, please review our Return and Refund Policy.

7. Warranty and complaints

You benefit from statutory legal warranties provided under applicable provincial and territorial consumer protection legislation. If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery.

To submit a complaint or ask a question regarding your purchase, please contact our customer support team at info@elainewear.com or call +1 (864) 932-3468. We will respond to your inquiry within 24 hours on business days.

8. Liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so under mandatory consumer protection laws in your province or territory of residence. Subject to those statutory rights, our liability for any claims arising from the purchase of items through our website is limited to the purchase price of the items concerned.

9. Privacy

We respect your personal information and collect, use, and process data in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Please refer to our Privacy Policy for detailed information on how we handle your personal data.

10. Applicable law and disputes

These terms and any purchases made on our website are governed by the laws applicable in your province or territory of residence in Canada. In the event of a dispute, we encourage you to contact us first so we can seek an amicable resolution.