Refund policy

Effective as of October 2026

At Elaine Wear, your satisfaction matters. We want you to shop with confidence, knowing that if something isn't right with your order, we're here to make it right. This policy explains how returns, refunds, exchanges, and cancellations are handled for purchases made through our website.

At a Glance

30-day return window from the date of delivery.
No restocking fees on approved returns.
Defective, damaged, or incorrect items qualify for a replacement or full refund.
Return shipping costs are the customer's responsibility for change-of-mind returns.
Refunds are processed within 7 business days after the returned item is received and inspected.
Original shipping costs are non-refundable.
All refunds are issued to the original payment method.
A Return Authorization (RA) is required before sending anything back.
This policy applies to purchases made through elainewear.com and shipped within Canada.

1. Questions About Returns or Refunds?

If you have any questions, our support team is happy to help:

Email: info@elainewear.com
Phone: +1 (864) 932-3468
Customer Service Hours: Monday to Friday 9:00 to 17:00

We respond within 24 hours on business days.

2. Order Fulfillment & Return Location

Elaine Wear ships from our warehouse located at:
3422 Old Capitol Trl Ste 700, 19808 Wilmington, United States

Approved returns should be sent to this address, or to an alternate address provided when your Return Authorization is approved.
Please do not send returns without prior authorization — unauthorized returns may not be accepted.

3. 30-Day Return Window

You may request a return within 30 days of receiving your order. To qualify, the following conditions must be met:

The product must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase (order confirmation or receipt) is required.

Returns requested after 30 days may not be eligible for a refund. No restocking fees apply to approved returns.

4. How to Start a Return

Email info@elainewear.com with your order number and the reason for the return.
Our team will review your request.
If approved, we'll issue a Return Authorization (RA) along with return instructions.
Ship the approved return within 7 days of receiving the RA.

Returns sent without authorization may not be accepted.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered:

Contact us as soon as possible.
Provide clear photos of the issue. We may request video if needed.
Once verified, we'll arrange an appropriate resolution — either a replacement or a full refund.

Change of Mind

If you changed your mind or ordered the wrong product:

Return shipping costs are your responsibility.
The return shipment must include valid tracking.

6. Refund Processing

Once your returned item has been received and inspected:

You'll receive an email confirming the inspection result.
Approved refunds are processed within 7 business days.
Original shipping costs are not refunded.
Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

7. Exchanges

If you'd like to exchange an item, contact our customer service team. Once your return is approved, you can place a new order for the replacement item. Exchange requests follow the same eligibility requirements as standard returns.

8. Damaged or Defective Products

If your order arrives damaged or defective:

Let us know within 48 hours of delivery.
Include photos showing the damage or defect.
After verification, we'll offer either a replacement or a full refund.

9. Order Cancellations

Orders can be canceled for a full refund before they have shipped. Once an order has been dispatched, it can no longer be canceled and must follow the standard return process after delivery.

10. Non-Returnable Items

The following items are not eligible for return:

Custom or made-to-order items
Items marked as Final Sale

11. Contact Information

Elaine Wear
ELAINE LIMITED LLC
EIN: 43-2494837
3422 Old Capitol Trl Ste 700, 19808 Wilmington, United States
Phone: +1 (864) 932-3468
Email: info@elainewear.com
Customer Service Hours: Monday to Friday 9:00 to 17:00
We respond within 24 hours on business days.

12. Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (ELAINE LIMITED LLC, 3422 Old Capitol Trl Ste 700, 19808 Wilmington, United States, info@elainewear.com, +1 (864) 932-3468) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding original delivery costs, without undue delay and in any event not later than 7 business days from the day on which we receive the returned goods back and inspect them. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. You will have to bear the direct cost of returning the goods.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: ELAINE LIMITED LLC, 3422 Old Capitol Trl Ste 700, 19808 Wilmington, United States, info@elainewear.com:

I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate.