Privacy policy

Who is responsible

ELAINE LIMITED LLC, operating under the trade name Elaine Wear, is responsible for the collection and processing of your personal information.

Company details:
Legal name: ELAINE LIMITED LLC
Trading name: Elaine Wear
State of formation: Delaware, United States
US Employer Identification Number (EIN): 43-2494837
Address: 3422 Old Capitol Trl Ste 700, 19808 Wilmington, United States
Email: info@elainewear.com
Phone: +1 (864) 932-3468
Customer support hours: Monday to Friday, 9:00 to 17:00

What data we collect, and why

We collect and use your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We process the following categories of data:

  • Contact and delivery details: Your full name, shipping address, billing address, email address, and phone number. We collect this data to fulfill your orders, ship your products, send order confirmations, and handle returns or exchanges. The legal basis is your meaningful consent and the fulfillment of our sales agreement with you.
  • Payment information: Your payment card details and transaction records. Credit card payments are handled securely by our payment processor. We collect this information to process payments and issue refunds. The legal basis is your meaningful consent and the fulfillment of our sales agreement with you.
  • Customer service records: Messages, inquiries, or return requests sent to us by email or phone. We collect this information to provide customer support, resolve issues, and process warranty or return inquiries. The legal basis is your meaningful consent and our legitimate interest in providing reliable customer service.
  • Browsing and device data: IP addresses, browser types, operating systems, and page interaction logs. We collect this data to maintain website security, optimize store performance, and improve your shopping experience. The legal basis is your implied or express consent through your browser and website settings.

Who we share it with

To operate our store and deliver orders, we share necessary personal data with trusted third-party service providers:

Payment provider: We share transaction information with our credit card payment service provider to securely verify and process payments and handle refunds.

Shipping carrier: We share your name, delivery address, and phone number with our shipping carriers to transport and deliver your purchases to your address in Canada.

Shop platform: Our online store is hosted on an e-commerce platform that stores customer records, product databases, and order details securely on our behalf.

Analytics providers: We share anonymized or aggregated browsing data with analytics services to analyze store traffic and enhance our online shopping experience.

How long we keep it

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, such as processing orders, managing customer service inquiries, and handling returns. We also retain certain records as required to comply with applicable legal, tax, accounting, and reporting obligations. When your personal data is no longer required, it is securely deleted or anonymized.

Cookies

Our website uses cookies and similar technologies to ensure core functionality, remember your shopping cart items, keep the site secure, and analyze web traffic.

You can manage or disable cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website and your shopping experience.

Your rights, and how to use them

Under Canadian privacy legislation, you have the following rights regarding your personal information:

  • Right of access: You may request access to the personal information we hold about you and receive information on how it is processed and shared.
  • Right to rectification: You have the right to request the correction of inaccurate or incomplete personal information.
  • Right to withdraw consent: You may withdraw your consent to our processing of your personal data at any time, subject to legal or contractual obligations.
  • Right to deletion: In certain circumstances, you may request the deletion of your personal data where it is no longer required for the purposes for which it was collected.

To exercise any of these rights, please send your request in writing to info@elainewear.com. We answer inquiries within 24 hours on business days.

If you have an unresolved privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority, such as the Commission d'accès à l'information in Quebec, the Office of the Information and Privacy Commissioner of Alberta, or the Office of the Information and Privacy Commissioner for British Columbia.

Contact

If you have questions, comments, or concerns about this privacy policy or our privacy practices, please contact us:

ELAINE LIMITED LLC (trading as Elaine Wear)
Address: 3422 Old Capitol Trl Ste 700, 19808 Wilmington, United States
Email: info@elainewear.com
Phone: +1 (864) 932-3468
Customer support hours: Monday to Friday, 9:00 to 17:00